If you have any questions or need assistance, please feel free to
contact me directly at support@primedynamixx.com. I’m happy to help!

Prime Dynamixx Collectibles Cancellation & Return Policy

Order Cancellations

You may cancel your order at any time before the item ships. Please note that items may ship the same day or the following day, so timely cancellations are crucial. If your order has already shipped, cancellations are no longer possible.

Returns for Unopened Items

We accept returns for unopened items up to 10 days from the date you received your purchase. Customers are responsible for the return shipping label and any associated costs.

Manufacturer Defects

Manufacturer defects only apply to new items, not to items from my personal collection. In the case of a manufacturer defect, I will work with the manufacturer to obtain a replacement. Please keep in mind that many of these items come from China, and replacements may take 34-45 days to arrive. If we have the defective item in stock, we will send out a replacement once the broken item is received and inspected.

Your credit card information is protected by Shopify. We take security
seriously and ensure that your personal data is encrypted and secure.

Use this text to answer questions in as much detail as possible for your customers.

I’m happy to schedule a Google Meet session if you have any specific questions or would like a closer look at a figure from my collection. Please contact me at support@primedynamixx.com to arrange a meeting.

Each item will be carefully wrapped in bubble wrap to ensure maximum protection during shipping. We take great pride in ensuring that your collectibles arrive safely and in pristine condition.

Some states require that sales tax be collected on shipping fees.
Sales tax will be charged on shipping fees when the order is shipped
to the following states:


• Arkansas

• California

• Colorado

• Connecticut

• District of Columbia

• Florida

• Georgia

• Hawaii

• Illinois

• Indiana

• Kansas

• Kentucky

• Louisiana

• Michigan

• Minnesota

• Mississippi

• Nebraska

• New Jersey

• New Mexico

• New York

• North Carolina

• North Dakota

• Ohio

• Pennsylvania

• Rhode Island

• South Carolina

• South Dakota

• Tennessee

• Texas

• Vermont

• Washington

• West Virginia

• Wisconsin

We currently offer shipping within the USA only. However, if you’re located outside the USA, feel free to email us

support@primedynamixx.com, and we can explore possible options. We primarily ship using USPS and UPS, but please note that we do not offer overnight shipping at this time.

Prime Dynamixx Collectibles Terms and Conditions

1. Introduction

Welcome to Prime Dynamixx Collectibles (“we,” “us,” “our”). By using our website (www.primedynamixx.com) or purchasing from our store, you agree to the following terms and conditions. Please read them carefully. These Terms and Conditions are governed by the laws of the state of California.

2. Eligibility

You must be at least 18 years old to make a purchase from our store. By using our site, you affirm that you are of legal age to enter into this agreement and are complying with all applicable local, state, and federal laws regarding your purchase.

3. Orders and Payments

All orders must be placed through our website, and payment must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated during checkout. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or violation of these Terms.

4. Shipping and Delivery

We currently ship within the USA only, using USPS and UPS. Shipping costs and estimated delivery times will be displayed during checkout. We are not responsible for delays caused by the carrier or for any items lost or damaged during shipping. Overnight shipping is not available at this time.

5. Returns and Cancellations

• Cancellations: You may cancel your order before it ships. If the item has already been shipped, cancellations are not possible.

• Returns: Unopened items may be returned within 10 days of delivery. Customers are responsible for return shipping costs.

• Manufacturer Defects: If a new item is defective, we will contact the manufacturer for a replacement. Replacement items may take 34-45 days to arrive from overseas manufacturers. If we have the item in stock, we will ship it out after receiving the defective item. Manufacturer defects do not apply to items from personal collections.

6. Privacy Policy

We value your privacy. We do not sell or share your personal information with third parties. We also do not retain personal information beyond what is necessary to complete your transaction. For more details, please review our Privacy Policy.

7. Intellectual Property

All content, trademarks, logos, and materials on this website are the property of Prime Dynamixx Collectibles or its licensors and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from this website without prior written consent.

8. Limitation of Liability

To the extent permitted by California law, Prime Dynamixx Collectibles shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website. Our maximum liability shall be limited to the amount paid for the product.

9. Dispute Resolution

Any disputes arising from or related to these Terms will be governed by the laws of the state of California, without regard to its conflict of law principles. Any legal action must be filed in a court located in Contra Costa County, California.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our website or services following any changes indicates your acceptance of the revised Terms.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@primedynamixx.com.